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How 711win Protects Your Personal Data

At 711win, we take the privacy of your personal data seriously — every piece of account data, transaction record and communication you share with us is handled under…

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711win How 711win Protects Your Personal Data
HUBUNGI PASUKAN PRIVASI

Reach Us About Your Privacy Rights

If you have a question about how your data is handled, want to correct inaccurate records or request deletion of your account data, our privacy support team is reachable through all three channels below. We aim to acknowledge every privacy request within 24 hours and resolve it within seven working days — timelines depend on the nature and complexity of your request.

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E-mel Privasi

Send a written data request or correction notice to our dedicated privacy inbox. Attach your registered email address so we can verify and locate your account record without delay.

Live Chat

Our live chat agents are available around the clock. For privacy queries, ask to be connected to the data-handling team and have your account username ready to speed up verification.

Borang Web Rasmi

Fill in the privacy request form on the 711win contact page. Select the category 'Data & Privacy' so your submission is routed directly to the correct team and not treated as a general inquiry.

AMALAN KESELAMATAN DATA

Browse 711win Knowing Your Data Is Secure

We have structured our data handling around six concrete practices. Players in Johor Bahru and across Malaysia who access the platform where local law permits can rely on these measures to understand…

Penyulitan Hujung ke Hujung

All data transmitted between your browser or app and our servers is encrypted using TLS 1.2 or higher. This applies equally to account login, payment detail submission via Touch 'n Go or GrabPay, and any profile update you make.

Dasar Kuki Kami

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You may disable non-essential cookies in your browser at any time; core account functions will continue to operate normally without them.

Keselamatan Akaun Aktif

Your account is protected by password hashing and optional two-step verification. Our system flags unusual login locations automatically and may prompt re-authentication if access is attempted from an unrecognised device or network.

Tempoh Pengekalan Data

We keep your account records for as long as your account is active and for the period required by applicable law in your jurisdiction thereafter. Once the retention period ends, records are either deleted or fully anonymised so they can no longer be linked to you.

Siapa Yang Boleh Akses Data Anda

Access to your personal data is restricted to 711win staff whose job functions genuinely require it — such as customer support, fraud prevention and payment processing. We do not share your data with advertisers or unaffiliated third parties.

Cara Meminta Perubahan atau Pemadaman

Submit a written request via e-mel or the web form. We will verify your identity against your registered account, then correct, export or delete the specified data within seven working days and confirm completion in writing.

Your Privacy Questions, Answered

Below you will find straightforward answers to the privacy questions we receive most often. If your question is not covered here, use any of the contact channels in the section above and our team will respond with specifics relevant to your account.

We collect your name, email address, phone number and, where applicable, the payment identifiers tied to Touch 'n Go, GrabPay, Boost atau FPX. We also log device type, IP address and session activity to keep your account secure.

No. We do not sell, rent or trade your personal data to any external party for commercial purposes. Data is shared only with service providers who assist in operating the platform — such as payment processors — and only under strict confidentiality terms.

After account closure, we retain records for the period required by the laws applicable in your jurisdiction. Once that period ends, all personally identifiable data is deleted or anonymised so it cannot be linked back to you.

Yes. Submit a data access request via e-mel or the web form on our contact page. Select the 'Data & Privacy' category, and our team will prepare and send a structured export of your account data within seven working days.

Contact our privacy support team through live chat or e-mel with the details you want corrected. After identity verification against your registered account, we will update the record and notify you once the correction is complete.

Session and security cookies are required for login and account protection. Preference cookies that remember your lobby settings are optional — you can disable them in your browser settings and core account functions will still work normally.

Reach out immediately via our live chat or privacy e-mel so we can investigate. We acknowledge every privacy concern within 24 hours. You may also escalate to the relevant data protection authority in your jurisdiction if you feel the matter is unresolved.

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